Evaluation of National Health Insurance Program (JKN) Services at Puskesmas PB Selayang II Medan

Lopiga Ananda Carolina  Br Purba; Delfriana Ayu Astuty; Nor Azrul Mohd  Zin; Triki  Ekawan

doi:10.24036/eksakta/vol23-iss03/439

EKSAKTA: Berkala Ilmiah Bidang MIPA

Open Access

Evaluation of National Health Insurance Program (JKN) Services at Puskesmas PB Selayang II Medan

Lopiga Ananda Carolina Br Purba ¹

, Delfriana Ayu Astuty ¹

, Nor Azrul Mohd Zin ²

, Triki Ekawan ³

¹ Department of Public Health, Faculty of Public Health (FKM), Universitas Islam Sumatera Utara, Medan, Indonesia

² School of Media and Marketing, Asia Pacific University of Technology & Innovation (APU), Kuala Lumpur, Malaysia

³ Informatics Engineering, Faculty Engineering and Computer, Universitas Harapan Medan, Indonesia

Published 2023-09-30

Vol. 24 No. 03 (2023) PAGES 400-408

DOI 10.24036/eksakta/vol23-iss03/439

Views / Downloads 312 248

Download PDF

Abstract

Evaluation ofÂ Implementation of National Health Insurance Program Services is an assessment or analysis of the implementation of national health insurance program services Based on Law Number 24 of 2011 concerning the Social Security Administering Body (BPJS), the government has taken steps to establish the National.Â The purpose of this study was to evaluate the services of the National Health Insurance Program (JKN) at PB Selayang II Health Center using qualitative methods. The research method used in this study is a qualitative research method with descriptive analytic research design. The results of study found that the implementation of the JKN program at the PB Selayang II Health Center had gone well. The Puskesmas has provided adequate facilities and health workers to serve JKN participants and there are still several obstacles in implementing the JKN program at the Puskesmas, namely the use of the Mobile JKN application. The regulation given by the Mayor is in the form of a UHC (Universal Health Coverage) program that guarantees access to health services for all people, regardless of ownership or use of BPJS. With the UHC program, PB Selayang II Health Center is committed to providing fair and equitable health services to all people.

References

1

Sahiddin, M., Palutturi, S., & Ishak, H. (2017). Communityâ€™s Perception in Payment of Premium National Health Insurance (nhi) in Muna Region, Indonesia. Int J Sci Basic Appl Res, 34(2), 187-198.

2

Iswahyuni, S. N. Implementasi Peraturan Presiden Republik Indonesia Nomor 64 Tahun 2020 Tentang Perubahan Kedua Atas Peraturan Presiden Nomor 82 Tahun 2018 Tentang Jaminan Kesehatan Terkait Dengan Denda Keterlambatan Pembayaran Oleh Peserta Bpjs (Studi Rsud Sultan Syarif Muhammad Alqadrie). Jurnal NESTOR Magister Hukum, 4(4).

3

Putri, F. D., & Noer, K. U. (2020). Accessibility of national health guarantee-health indonesia cards (jkn-kis) for family scenaries in headquarters in tpa cipayung-depok. In Proceeding of International Conference on Social Sciences (pp. 185-192).

4

Ridwan, A. (2022). Analisis Mutu Layanan Kesehatan dalam Perspektif Implementasi JKN di Rumah Sakit Chasan Boesoirie Ternate. SCIENTIA: Journal of Multi Disciplinary Science, 1(1), 1-16.

5

Fusheini, A., Marnoch, G., & Gray, A. M. (2012, April). The Implementation of the National Health Insurance Programme in Ghanaâ€“an Institutional Approach. In PSA Annual Conference (pp. 1-20). Political Studies Association.

6

Fadhillah, F. (2021). Evaluation of the Implementation of the National Health Insurance Program (JKN) at the Sei Baung Palembang Health Center. Theses , 10 (03), 1â€“9.

7

Wulan, S. Evaluation Managed Care Policy, Fraud Prevention and Commitment-Based Capitation in the Era of National Health Insurance in Bengkulu Province Used Realist Evaluation. Jurnal Kebijakan Kesehatan Indonesia: JKKI, 10(3).

8

Efendy, I., Nyorong, M., Amirah, A., & Sari, F. (2022). National health insurance (JKN) mobile application use towards satisfaction of participants of the health social security implementing agency (BPJS) in Madani hospital in Medan city. Journal of Medical and Health Studies, 3(1), 26-34.

9

Hajad, V. Evaluasi Layanan Digital BPJS Kesehatan Di Kantor BPJS Aceh Singkil. Jurnal Administrasi Politik dan Sosial, 4(1), 01-10.

10

Sohn, M., & Jung, M. (2016). Effects of public and private health insurance on medical service utilization in the National Health Insurance System: National panel study in the Republic of Korea. BMC health services research, 16, 1-11.

11

Lubis, B. O., Salim, A., & Jefi, J. (2020). Evaluasi Usability Sistem Aplikasi Mobile JKN Menggunakan Use Questionnaire. Jurnal Saintekom, 10(1), 65-76.

12

Wijayanti, E. I., Asri, S., & Suroyo, S. (2022). Effects of Quality of Administrative Services and Quality of Health Services on Patient Satisfaction in Tanjung Redeb Health Center, Berau Regency. International Journal of Community Service & Engagement, 3(4), 150-163.

13

Mboi, N. (2015). Indonesia: on the way to universal health care. Health Systems & Reform, 1(2), 91-97.

14

Adyas, A. (2021). The Indonesian Strategy to Achieve Universal Health Coverage through National Health Insurance System: Challenges in Human Resources. Kesmas: Jurnal Kesehatan Masyarakat Nasional (National Public Health Journal), 16(4).

15

Budiono, A., Wahito Nugroho, H. S., Dimyati, K., Hendriana Ngestiningrum, A., & Vivid Izziyana, W. (2019). The anachronism of the Indonesian social security policy in health. Medico-Legal Update, 19(1), 229-233.

16

Wulandari, A., & Sudarman, I. (2019). Inovasi bpjs kesehatan dalam pemeberian layanan kepada masyarakat: Aplikasi mobile jkn. Jurnal Public Policy Vol, 5(2).

17

Adzra, S., & Susilawati, S. (2023). Implementation of Pulmonary TB Case Finding in the Preventation of Tuberculosis at the Tanah Tinggi Public Health Center. EKSAKTA: Berkala Ilmiah Bidang MIPA, 24(01), 80-91.

18

Ramadhani, S. N. (2020). Studi Literatur: Analisis Faktor Penyebab Tingginya Angka Rujukan di Puskesmas Pada Era JKN Analysis of Factors Causing High Referral Rates at Primary Health Center in the JKN Era: A Literature Review. Media Gizi Kesmas, 9(2).

19

Rara, A. (2021). Evaluasi Pencapaian Universal Health Coverage (Uhc) Dalam Pelayanan Kesehatan Ibu Dan Anak Di Rskdia Siti Fatimah Makassar: Study Explanatory (Doctoral dissertation, Universitas Hasanuddin).

20

Risky, S., Said, F. M., Said, A., & Hadju, L. (2021). Health Referral System for Non-Specialized Cases in Southeast Sulawesi Province, Indonesia. Al-Sihah: The Public Health Science Journal, 217-232.

21

Riza, Y., Mahmudah, M., Ernadi, E., & Ilmi, B. (2020). Implementasi (Input, Proses dan Output) JKN-KIS pada Pelayanan Kesehatan di Faskes Tik. 1 Puskesmas Alalak Tengah. Media Publikasi Promosi Kesehatan Indonesia (MPPKI), 3(3), 204-211.

22

Kamau, K. J., Osuga, B. O., & Njuguna, S. (2017). Challenges facing implementation of referral system for quality health care services in Kiambu county, Kenya.

23

Mara, D. S., Kurniawan, H., & Syarifuddin, S. (2021). Analysis of The Implementation Of The Sindar Raya Health Insurance System Program Simalungun Regency. In International Conference on Health Science, Green Economics, Educational Review and Technology (pp. 390-397).

24

Jusâ€™at, I., Jahari, A. B., Htet, M. K., Tilden, R. L., Soekarjo, D., Utomo, B., ... & Korenromp, E. L. (2015). Vitamin A-fortified cooking oil reduces vitamin A deficiency in infants, young children and women: results from a programme evaluation in Indonesia. Public Health Nutrition, 18(14), 2511-2522.

25

Efendy, I., Nyorong, M., Amirah, A., & Sari, F. (2022). National health insurance (JKN) mobile application use towards satisfaction of participants of the health social security implementing agency (BPJS) in Madani hospital in Medan city. Journal of Medical and Health Studies, 3(1), 26-34.

26

Marga, I., Tjokro, S. H., & Fajriyah, N. (2022). Tingkat Kepuasan Pasien BPJS dan Non BPJS terhadap Pelayanan Kesehatan. Journal of Health Management Research, 1(1), 1-7.

27

Triwahyudi, D., Shidieq, F. H. A., & Trisnantoro, L. (2021). Evaluasi Implementasi Kebijakan Tata Kelola Kepesertaan Pbi Daerah Jaminan Kesehatan Nasional Di Kabupaten Kayong Utara Dan Kabupaten Ketapang Provinsi Kalimantan Barat. Jurnal Manajemen Pelayanan Kesehatan (The Indonesian Journal of Health Service Management), 24(02), 66-74.

28

Wulan, S., Nurdan, J. H., Yandrizal, Y., Kurniawan, M. F., Setiawan, E. R., & Dirhan, D. (2022). Evaluasi Capaian Peta Jalan JKN di Provinsi Bengkulu Studi Kasus Sectio Caesarea Tahun 2014 Sampai 2019. Jurnal Ekonomi Kesehatan Indonesia, 6(2).

29

Mawadha, N. R., Febryano, I. G., Tsani, M. K., & Duryat, D. (2023). Utilization of medicinal plants by the Lintang Tribe Community in Talang Baru Village, Empat Lawang District, Indonesia. Asian Journal of Ethnobiology, 6(1).

30

Nasution, S. K., Mahendradhata, Y., & Trisnantoro, L. (2020). Can a national health insurance policy increase equity in the utilization of skilled birth attendants in Indonesia? A secondary analysis of the 2012 to 2016 national socio-economic survey of Indonesia. Asia Pacific Journal of Public Health, 32(1), 19-26.

Evaluation of National Health Insurance Program (JKN) Services at Puskesmas PB Selayang II Medan

Abstract

References

How to Cite

Cite Article

Article Update